Principal Engineer, Cloud Infrastructure

Cvent is an exciting, fast-growing tech company that provides industry-leading software to more than 300,000 event professionals and hoteliers around the world. The economic significance of our industry is undeniable: Meetings and events boost the global GDP by more than $1.5 trillion and impact nearly 26 million jobs; and for more than 20 years, Cvent has led the transformation of our industry with our market-leading technology.

Team Summary:

The Cloud Operations team is responsible for providing scalable and resilient infrastructure solutions on which Cvent’s software-as-a-service (SaaS) products are hosted. We strive to deliver best-practice cloud architectures using Amazon Web Services (AWS) for Cvent’s compute, storage, transit, and infrastructure compliance needs. You will be collaborating with our Database, Enterprise Services, Security and Site Reliability Engineers in US, Canada, and India to build and implement infrastructure using AWS Cloud Development Kit (CDK) written in TypeScript.This infrastructure will need to meet our external service level agreements (SLAs) and internal service level objectives (SLOs).

‍In This Role, You Will:‍

• Drive technical solution discussions with the team, diving into the details to solve problems, and using your knowledge to develop the required cloud infrastructure.
• Lead the way in creating next-generation technical talent, mentoring team members on how to modify existing and build new infrastructure-as-code stacks.
• Review code developed by junior and senior engineers and offer guidance to ensure the written code meets the team’s architectural guidelines.
• Develop engineering plans which improve the resiliency of our infrastructure services, so the loss of one region or availability zone does not result in a customer facing outage.
• Effectively communicate with and influence key stakeholders across all organization levels.
• A typical workday consists of 1/4 programming and automation development, 1/4 reviewing code (i.e., pull requests), 1/4 project planning, 1/4 assisting internal clients on operational matters.

‍Here's What You Need:‍

Basic Qualifications

• 7+ years of deep technical experience in technology (e.g., software development, cloud computing, infrastructure engineering, and/or security engineering).
• 5+ years on a team which manages Amazon Web Services (AWS) infrastructure that hosts multiple public-facing software-as-a-service (SaaS) applications running on both Windows and Linux platforms.
• 4+ years of software development experience building and maintaining CI/CD pipelines, configuration management scripts, and infrastructure automation.
• 4+ years of building automation tools to handle operational tasks using Python
• 3+ years building infrastructure-as-code solutions using AWS Cloud Development Kit (CDK) written with TypeScript or 4+ years writing TypeScript, Node.js or another JavaScript language.
• Prior experience in communicating across technical and non-technical audiences, including executive stakeholders, peer principal engineers and architects, and junior team members.
• Have guided or be willing to guide technical talent across a global team operating in India, Canada, and the US.

Preferred Qualifications

• 3+ years using a configuration management tool (e.g. AWS Systems Manager (SSM), Chef, and/or Ansible) to automate the installation of applications and configuration of operating system settings on both Windows and Linux.
• 2+ years using data analysis and exploration tools, employing SQL to navigate multiple tables of data, and build complex queries which answer business questions

Due to 24x7x365 nature of Cloud Infrastructure Operations, this role may require flexible work schedule and off-hours support from time to time.

Keywords: Cloud Infrastructure, Cloud Operations, CloudOps, SaaS, Hosting, Public Cloud, Amazon Web Services, AWS, Automation, DevOps, SRE, CDK, TypeScript, Python, SQL.

‍