The Digital Product Manager II serves as a product portfolio and market expert for Technology, combining market/competitive analysis and customer feedback to establish and support a distinctive Technology product roadmap for digital product enhancements and market releases. This role is responsible for strategic planning support, product development and launch, product lifecycle management, customer relationship development, and continuous improvement of digital solutions. May be responsible for highly complex products, business models, platforms and/or strategic development partnerships.
-Leads product management activities & product management team, in areas related to customer facing software solutions.
-Leads product management activities related to the business model & commercialization of digital/connected product services.
-Leverages various digital technologies, on-premises/cloud/hybrid cloud applications, and data analytics across multiple technology platforms (e.g. web, mobile, embedded, etc.) and B2B and B2C business model services.
-Develops the digital service business through new programs, solutions, services, and offerings, aligning closely with dealer partners and their respective service organizations.
-Work with product managers, designers, development teams and other stakeholders to form a deep understanding of customer problems and potential solutions.
-Drive data driven decisions to improve product line financial performance. Balancing time spent internally for influence with externally for knowledge.
-Make the right call on what needs to be addressed when and how value can be delivered as early as possible.
-Difficult portfolio decisions that require long term vision and short term action.
-Use research, analysis and decision-making skills to capture a wide range of enhancements and bug fixes and convert them into an achievable roadmap
-Ensure development teams are clear about why features are prioritized and that they are motivated to build products for customers.
-Work closely with Business Units to ensure alignment with the roadmap.
-Engage regularly with other teams from the wider business, such as support, marketing, training and sales, who help bring your solutions to market.
-Communicate with business stake holders and the development team to ensure our growth goals and objectives are aligned with strategic business objectives.
-Ensure transparency in our current workload, ensuring the business understands and has input into the project work backlog, soliciting feedback, and gathering information about potential future projects that can further increase the value we provide the business at large.
-Own, organize, and update product feature backlog and establish priorities during planning and potentially daily stand ups.
-Building relationships outside of product development; foster relationships with key business partners that benefit the ability to deal with issues and get better feedback.
-Bachelor’s degree in business or a relevant technical field; MBA preferred.
-Eight or more years of Product Management experience, including business model development in a digital space, VoC and front-end requirement definition, and launch of connected products and services utilizing embedded firmware, IoT (Internet of Things), web connected solutions, mobile solutions (e.g. iOS and Android), data quality agreements, and API’s.
-Requires excellent communication, presentation, and analytical skills. Demonstrates ability to communicate effectively both orally and in writing at all levels of the organization.
-Experience with commercialization of integrated dealer services and advanced troubleshooting services.
-High influence and respect throughout the organization.
-Demonstrates good organizational skills and the ability to manage time and resources effectively. Humble, hungry, and smart.
-Requires strong technical product knowledge, understanding of product strategy, and a high level of customer intimacy. Must also have strong knowledge of dental industry practices and trends.
-Demonstrates ability to work independently as well as in a team environment. Functional experience in engineering and product management (PO, PMM, PM). Expert PM with experience beyond single product.
-Dental or medical device or consumable industry experience is highly desirable.
-Ability to successfully work with cross-functional groups and multiple stakeholders along with experience taking a lead role on small projects or aspects of large scope projects.
-Product Management training or certificate preferred.
-Customer experience (CX) and usability (UX) experience preferred.
-Experience within SaaS, IaaS, PaaS, and other cloud environments preferred.
-Data management and analytics experience preferred.