Manager, System Operations

Job description

We are looking for a Manager, System Operations (SysOps) to join our Systems Operations team, and execute strategy for Ruby’s Information Technology systems as a subject matter expert. We’re seeking somebody highly motivated, with solid verbal and written communication skills to oversee and direct the day-to-day activities of our Network, Sys Engineer, Telephony, and Site Reliability team.

The successful candidate will play a critical role in the day-to-day oversight of teams managing and monitoring all installed systems and infrastructure; install, configure, test, and maintain cloud systems, application software and system management tools, while ensuring the highest levels of systems and infrastructure availability. You will also maintain security back-up, and redundancy strategies.

The individual will be driving projects that focus on continual process improvement and technology to deliver an efficient experience for business groups and customers, as well as supporting critical regulatory response and remediation efforts. This role requires strong teamwork, communication, and organization skills needed to drive progress and decisions across various business groups throughout the organization. You will maintain process discipline and best practices, while adhering to our internal company values and standards. 

The  Manager, System Operations will report to the Director of Systems Operations. This position can be located from one of our offices in the Portland, OR or Kansas City, MO metro area, or fully remote (state-dependent).

What You'll Be Accountable For

  1. Provide direction and supervise daily operations of the network, server infrastructure, site reliability, and telephony.
  2. Aligning IT infrastructure with current and future business requirements and goals.
  3. Evaluating risk, developing network recovery and backup processes.
  4. Produce project plans, timelines, and costs for new technology projects designed to meet evolving business needs.
  5. Manage the implementation of significant infrastructure projects including network, telephony and cloud projects.
  6. Provide guidance in executing upgrades/updates to existing applications and maintaining infrastructure to ensure uptime and performance.
  7. Implementing security of the network, data, and its storage and communication systems.
  8. Monitoring and adjusting IT systems to operate effectively
  9. Ensuring we meet regular security/patching schedules.
  10. Assist in streamlining and simplifying our infrastructure needs while providing room for future growth.
  11. In collaboration with other Managers, be responsible for twenty-four-hour oversight responsibility to ensure quality and cost-effective delivery of information services.
  12. Provide budget proposals, interface with vendors and help negotiate pricing and enforce cost-effectivness.
  13. Maintaining a high-performance team of individual contributors
  14. Managing a queue of tickets related to the technical infrastructure

Your Work DNA

  • A sincere desire to build a strong team with SME's that will strengthen the organization.
  • An ability to support existing infrastructure while creating new streamlined technical solutions.
  • Someone who can serve as a liaison between technical teams and the business.
  • Excellent interpersonal skills and the ability to interface with internal/external customers, vendors, management etc. in both formal and informal situations.
  • Ability to make sound decisions and solve complex business and technical issues.
  • A forward thinker, someone who can understand where the business needs will go and help provide strategies to execute those visions.
  • Excellent organizational and project management skills. Develops and drives processes to supplement existing methods and scale the team.
  • Strong analytical skills and adept at root-cause analysis.
  • Excellent verbal and written communication skills with audiences of varied background and technical level.

Your Background

  • 3-5 years of experience in an IT or DevOps manager or equivalent role.
  • Excellent project management skills and the ability to prioritize.
  • Experience and understanding of Network technologies, AWS/Azure or equivalent
  • Experience with virtualization platforms such as VMware ESXi, or EC2.
  • Call center experience is a plus but not required.
  • Strong knowledge or familiarity of IT Infrastructure, security, network, systems administration, databases and data storage systems.
  • Specific knowledge of administration of SQL and no-SQL databases
  • Knowledge of container-based systems such as Docker and Kubernetes
  • Knowledge of OS (Windows and Linux) administrative practices
  • General understanding of software development practices

Preferred Experience

  • DBA experience
  • AWS PrivateLink
  • SaaS background

Work Environment

Work can take place either in an open office setting or remote. This is a full-time position that requires the ability to work a flexible and regular full-time schedule. It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computer. This position may travel between office sites occasionally.

COVID-19 Safety

We are committed to providing a safe and healthy work environment for all Rubys. As we plan to reopen our doors, we are implementing safety protocols to ensure that we are doing our part to keep those who work in our offices safe and help stop the spread of COVID-19.

We will be entering a phased reopening beginning in Fall/Winter and intend to require proof of vaccination for employees who work in an office site. For those that desire to work for Ruby but are not able to provide proof of vaccination. The job does have the flexibility to allow IT to work from home several days a week if that’s a desire.

This position requires the ability to sit/stand and work at a computer for extended periods of time, and communicate effectively with a diverse audience in person, by phone and by computer. This position requires the ability to lift, push, and carry up to 50lbs, as well as enough mobility to attend to server hardware. This position may travel between office sites occasionally to support office initiatives or provide backup.

Ruby participates in e-Verify where mandated by state or federal law, such as AZ. Feel free to ask us about this if you have any questions

Ruby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of work visas at this time.


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