Product Implementation Manager I or II

Job description

The Product Implementation Manager ensures that new products and/or benefit revisions are implemented and delivered to the market.   Using industry leading project management principles, the Product Implementation manager ensures that project objectives remain consistent with the overall business strategy and are deployed on schedule and ensures budget is allocated, while satisfying agreed-upon customer requirements and specifications within the scope of the project. The PIM applies project management methodology to accomplish the goals of the project. Responsible for the appropriateness, quality, and timeliness of all aspects of the project, manages the production of project estimates, develops project plan and schedule, establishes measures and milestones, tracks ongoing progress, while proactively managing risks, issues, scope and human resources through the project life cycle. Is a team player that effectively manages concurrent projects and delivers timely, accurate, and quality results.


Managed care / PBM

Project Coordination Experience (NOT PM/Project Manager)

Pharmacy Benefit Configuration (experience but not what job is doing)

Pharmacy Claims Audit Experience

NOT seeking clinicians (CPhT are ok, not Rph or PharmD)

Normally to be proficient in the competencies listed above:

Product Implementation Manager I would have:

  • Degree and 3 years of experience in managing large and complex projects
  • At least one year experience installing new insurance products and enhancements or equivalent combination of education and experience.

Product Implementation Manager II would have:

  • Degree and 5+ years of experience in managing large and complex projects
  • At least one year of experience installing new insurance products and enhancements or equivalent combination of education and experience.  


  • Responsible for delivering projects to successful completion; accountable for the quality and timeliness of all defined projects, and for issues (goals, resource allocation, release planning, technology architecture, etc.) within the projects.
  • Contribute to the development of, and ensure adherence to, company adopted project management methods. Plan, direct, coordinate and report project management activities in accordance with department policies and standards.
  • Manages the overall project plan(s). Prepares and presents project plans and status reports to organizational leadership, project teams and client/customer groups.
  • Responsible for project outcomes through effective project planning, task definition, scope management, resource allocation and negotiation, risk mitigation, cost management, and stakeholder communication.
  • Assembles and leads project team, assigns individual responsibilities, identifies appropriate project resources, and provides guidance and direction to project team members.
  • Defines, collects, and analyzes metrics to ensure projects are on target.
  • Effectively keeps leaders and key business partners informed through regular written and verbal project status communications.
  • Proactively recommends courses of action to maintain cost effectiveness.
  • Ensure timely resolution of problems within the scope of the assignment.
  • Completes other tasks assigned by Manager to meet to goals of the department. Develops basic knowledge of statutory and regulatory requirements for federal, state and/or local as needed.

Additional General Functions and Outcomes for level II

  • Facilitates and drives multiple projects; accountable for integrating with dependent projects and processes, oversees program and project scope, risks and issues management, and schedule, ensuring timely deliverables within various constraints.
  • Facilitates coordination with third party vendors
  • Interpret regulations and understand impact to projects
  • Provides subject matter expertise, direction, and solutions related to assigned projects or business processes. Facilitates in the design and implementation of related processes and procedures and provides related guidance and direction to the team and/or impacted departments, including when a tool or FAQ is needed.
  • Identifies the need for new processes and provides process improvement consultation, facilitation and management for targeted processes.
  • Oversee documentation for the work performed regarding assigned projects, work plans, progress reports, data analysis and project outcome reports. Works with appropriate personnel to ensure that all new processes and procedures are clearly documented by time of actual implementation.
  • Uses subject matter expertise to provide best in practice feedback to peers/implementation team when needed.
  • Develops and fosters collaborative, productive and professional partnerships with key stakeholders internally and externally.
  • Interacts, coordinates and communicates with all levels of management, internal and external customers such as clients, vendors, government officials and outside consultants in order to ensure effective use of systems and processes, provide project updates, and ensure coordination of activities for efficient implementation.
  • Perform responsibilities above with an increased degree of independence and self-direction. Take initiative to pursue larger-scope projects.


  • Understands new products, product enhancements and third-party solutions and can represent them as a subject matter expert when the Product Manager is unavailable.
  • Demonstrated team player able to aggressively drive against deliverable dates and hold business areas and people accountable to delivering on agreed upon dates while understanding dependencies and prior commitments for DTS and Configuration teams.
  • Ability to mitigate project milestones/deliverable delays and critical resource allocation issues from the work breakdown schedule.
  • Applied experience in leading multi-disciplinary, high-performance project teams.
  • Demonstrated ability to identify problems, mediate issues, develop solutions and implement a course of action.
  • Strong communication skills (both oral and written) with a customer service orientation as well as excellent interpersonal skills: collegial, energetic, flexible, motivated and able to develop productive relationships with colleagues, internally and externally
  • Demonstrated knowledge in Product Development Lifecycle, Change Management, Client Management, Methodology Approach and Business Life Cycle, Mission /Vision/Strategy, Project Planning and Organization, Risk Management.
  • Demonstrated success at meeting project timelines, and requirement targets and managing variances. Thorough understanding of the project life cycle and product development lifecycle
  • Skilled in the identification, assessment, and contingency planning for risk factors.
  • Presentation experience to all levels of management with the ability to communication key points.
  • Demonstrated experience working with business sponsors and partners to identify and implement solutions with diplomacy and persuasiveness.
  • Proven ability to motivate teams to achieve defined deliverables and be able to work effectively with clients.
  • Desire to work in fast-paced, multi-tasking, fluid environment with ever-changing priorities.  Flexibility that allows effective teamwork with people at all levels of the organization.

Additional Minimum Requirements for level II

  • Ability to organize, plan, prioritize and manage a single large project, or several smaller projects simultaneously within time constraints including the ability to manage workload independently.
  • Ability to negotiate and resolve complex and sensitive project and team issues with diplomacy and persuasiveness.
  • Ability to identify issues, opportunities, and effective solutions and collaborate with other departments to improve processes and/or results.  
  • Proven ability to interpret and communicate requirements, consumer data, bug fixes and client/customer needs with tact, patience, and professionalism.
  • Strong facilitation skills, including the ability to resolve issues and build consensus among groups of diverse stakeholders.
  • Demonstrated interpersonal savvy, relates well to all kinds of people in the organization regardless of level, builds rapport and constructive, trusting relationships.
  • Knowledge of legislative and regulatory processes.
  • Experience in identifying and implementing related process improvements to a project or process.
  • Ability to think critically and make sound judgment decisions within individual role and responsibility, as well as working as part of a high-functioning team while remaining agile and adaptable to meet unpredictable needs.

The expected target hiring range for the Product Implementation Manager I is $73.1k – $98.9k. Product Implementation Manager II is $88.8k – $120k. depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 10% & 15% respectfully .   The current full salary range for a PIM I is $68.5k Low Range / $86k MRP / $112k High Range. a PIM II is $83.5k Low Range / $104.5k MRP / $136k High Range.

Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:

  • medical, dental, and vision coverage for employees and their eligible family members
  • annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)
  • paid time off varying by role and tenure in addition to 10 company holidays
  • up to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance  (no vesting period)
  • up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)
  • one-time furniture and equipment allowance for employees working from home
  • up to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.

Cambia Health Solutions is a nonprofit health care company.