Fond

Product Manager

Job description

Fond is a SaaS platform that seamlessly consolidates employee rewards and recognition processes into one easy-to-use solution. With Fond, employees and managers can recognize each other, redeem rewards, access exclusive corporate discounts, and measure success so HR departments spend less time managing programs and more time driving results. Some of our current customers include Salesforce, Weight Watchers, Instacart, plus hundreds of others. Fond is funded by investors including DCM Ventures, Andreessen Horowitz, Y Combinator, and SV Angel. If you want to be part of the team that delivers industry-leading engagement and recognition capabilities for top companies, Fond is for you!

Our team is guided by two important core values:

• Help customers succeed

• Help each other succeed

Fond is headquartered in Portland and San Francisco but we are currently operating as a fully remote team due to COVID-19.

About the Role

Fond is looking for a talented Product Manager who will thrive in a fun and high paced environment. You’ll drive the design and development of our products and services, including employee recognition and rewards, performance dashboards and insights, and partner integrations. You'll work cross-functionally with our Sales, Engineering, Marketing, Customer Success and Finance teams and with customers to ensure  the product meets their needs.

About You

  • Customer focused with deep empathy and understanding of customer needs and pain points
  • Goal-oriented and able to articulate trackable and impactful metrics
  • Data-oriented and curious about how customers use your products
  • Highly collaborative and able to effectively communicate with cross-functional teams
  • Ability to prioritize ruthlessly and drive excellence in planning and execution

Responsibilities

  • Understand how Fond is used by HR administrators and employees to define features that continue to delight users and drive increased user activity
  • Be the voice of the customer in the room by effectively representing their issues, opportunities and needs and partnering with engineering to design effective solutions
  • Develop, maintain and manage a backlog of stories
  • Analyze data to optimize performance and high-potential product areas
  • Provide hands-on support for our Customer Success and Product Marketing team members as they look to you for best practices in how to use Fond
  • Partner with cross-functional agile teams from concept through design, build, release, and impact analysis using dual track agile
  • Work with technology partners to help enrich our ecosystem and offering
  • Reinforce a collaborative and supportive culture both within the product organization and throughout the entire company

Experience & Skills

  • 3 - 5 years Product Management experience in SaaS or complex product development
  • Experience in agile software delivery, short release cycles and iterative delivery of a commercially available product
  • Willing to take an experimental approach to designing and testing new product features
  • Experience in UI/UX testing and validation
  • An entrepreneurial mind set to thrive with a high degree of autonomy in a fast-paced environment
  • Strong presentation and listening skills; comfortable getting in front of customers to gather input and validate ideas
  • Outstanding written and oral communication skills
  • Strong organizational and analytical skills, a preference for making data driven decisions
  • Ability to remain disciplined and avoid feature creep, while remaining flexible and re-assessing priorities based on new data

Nice to Haves

  • Experience with dual-track agile
  • Experience in HR Tech
  • CS, engineering, or other equivalent technical background
  • Familiarity with Sketch and/or Invision Studio

Note that you don't need to possess 100% of the qualifications to be considered.

Fond Benefits

  • Competitive salary and equity package
  • Great culture and team camaraderie
  • 100% employee + 60% dependent/spouse premium coverage on health, dental, and vision insurance
  • 401k and commuter benefits
  • Flexible vacation and sick policy
Fond

Fond seamlessly consolidates employee rewards and recognition.