Airship

Senior Commerce Product Manager

Job description

About You

You are an experienced Product Manager with a deep understanding of mobile commerce.  You have led large-scale products with cross-functional teams across the entire global organization, including stakeholders in engineering, design, legal, finance, marketing, sales, and customer success. You have strong customer facing skills and enjoy conducting product discovery interviews, onsite visits, and presentations.

You have experience defining product strategy and roadmaps that are business outcome-focused (not just output focused). You talk to customers every week and enjoy solving customer pain points and making data easy and actionable for non-technical users. You test assumptions and compare and contrast customer problems and solutions. You work very closely with your teammates in design and engineering to make collaborative decisions.

You are passionate about and have experience building commerce software products and experience with payments and mobile wallet, consumer and merchant onboarding, e-commerce storefronts and inventory management, and optimized consumer checkout UX. You have experience working in the commerce ecosystem (e.g., Stripe, Braintree, Paypal,  Amazon, Shopify, BigCommerce, Salesforce Commerce Cloud, Adobe Magento).

Responsibilities

  • Interview customers to uncover unmet needs and opportunities
  • Identify and prioritize opportunities
  • Prototype and experiment to test potential solutions
  • Drive Airship product strategy evaluations and decisions
  • Work with Marketing to create training, positioning, and messaging
  • Work with stakeholders (Marketing, Customer Success, Sales, BizOps, Legal, Executive Team) to understand business opportunities and constraints
  • Help innovate and iterate on product processes and share lessons learned
  • Stay up to date on latest product management techniques
  • Conduct competitive, pricing, and financial analysis

Desired Skills and Experience

  • 3+ years working with SaaS products in mobile commerce or related industries.
  • 5+ years of product management experience
  • Skilled at defining and prioritizing product opportunities, building feedback loops, and measuring desired outcome metrics
  • Experience with state-of-the art product process
  • Strong leadership and communication skills
  • Ability to work collaboratively with others and navigate complex decision making
  • Smart and creative with extraordinary grit and persistence
  • A proven track record of gaining trust and respect by consistently demonstrating sound critical-thinking
Airship

Customer engagement platform for orchestrating personalized messaging.

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