Senior People Operations Business Partner

Job description

At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.

Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required.

Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization — mobile app experience (MAX).

Learn more about Airship here: Airship Newsroom + Airship Customers

About The Role
The Senior People Operations Business Partner will be a key part of the People Operations team and will assist in the development and implementation of Human Resources practices and policies that support and align with Airship’s values, business goals and strategic plans. The Senior People Operations Business Partner will collaborate with team leaders and employees in tech and non-tech departments to administer these practices and policies in support of creating a great place to work. Major areas of responsibility include: Recruiting, Employee Relations, Compliance, Compensation, Team Organization & Engagement, and Leadership Coaching/Counseling.

Examples of Work Performed


  • Assist in the staffing and recruitment initiatives for assigned teams
  • In concert with hiring managers, develop job postings, interview questions and selection criteria to support recruiting processes
  • Screen, interview, schedule and help select and onboard candidates

Employee Relations

  • Counsel, advise and help find solutions for managers and employees regarding complex individual, team and organizational issues and employee relations issues
  • Conduct workplace investigations, as needed
  • Protect interests of employees and the company in accordance with company policies and laws and regulations, by geography


  • Understand the fundamentals of employment law–together with Airship’s business, culture, values & Code of Conduct–to guide decision making


  • Assist with the administration of a company-wide salary program to ensure compensation policies and procedures are administered fairly and consistently

Team Organization & Engagement

  • Support employee experience and employee engagement across the company by deploying organizational programs, tools and platforms (eNPS)
  • In partnership with team leaders, evaluate teams and prepare for future talent needs (identify training, succession planning and/or re-orgs)
  • Effectively communicate at all levels of the organization; utilize multiple channels and forums; employ knowledge of change-management theory as needed

Leadership Coaching/Counseling

  • Help leaders proactively attract, recruit and retain employees
  • Coach managers on effective leadership strategies including tactical HR processes as well as performance reviews, employee feedback and change management initiatives

Other Programs & Projects

  • Design, develop and deliver a full spectrum of Human Resources practices, policies  and programs across the company including the support of Diversity, Equity and Inclusion (DEI) initiatives
  • Assist in the development of training material and implementation of employee training programs, as needed
  • Use and analyze data to innovate on people programs or policies to drive sound and strategic  decision-making

Required Experience, Skills and Abilities

  • 6+ years of relevant People Operations/HR experience (with at least 4 years as Business Partner) or equivalent experience and education
  • In-depth, working knowledge of legal compliance for day-to-day employee matters; experience mitigating risk and ensuring compliance
  • Thorough knowledge of employee relations processes, compensation (total rewards), DEI, employee engagement, and performance management
  • Strong written, presentation and verbal communication skills
  • Excellent interpersonal, negotiation, influence, and conflict-resolution skills
  • Ability to operate successfully through ambiguity with integrity and sensitivity to confidential material and subjects
  • Experience working with a dispersed/remote work group across multiple geographic areas
  • Knowledge of and experience within technology businesses (global, preferred)

Customer engagement platform for orchestrating personalized messaging.