Senior Service Desk Engineer

Job description

Instrument is a digital product and brand experience agency of more than 400 talented people on a dozen different teams, each focused on particular clients and dedicated to producing best-in-class work. We’re seeking a Senior Service Desk Engineer to support our growing agency needs. You’ll work from our beautiful Portland office in the bustling Williams neighborhood in Portland, Oregon to provide exceptional IT customer support.

Although this role is supporting Instrument directly, the role will sit within our parent company, Stagwell. Stagwell is one of the most influential marketing and communications networks in the world. With 10,000+ specialists in 24 countries, with a roster of some of the world’s most impactful creative agencies. If you are seeking an opportunity to grow your career and join our service desk engineer team, we’d love to meet you.

This position will act as an escalation point for providing technical assistance and support related to Apple (and sometimes Windows) hardware, software, SaaS services, network, operating system, printing, and Internet access problems for our employees.


A values-driven, integrated digital agency.