Senior Strategist, User Experience

Job description

Instrument is a digital product and brand experience agency of more than 400 talented people on a dozen different teams, each focused on particular clients and dedicated to producing best-in-class work. Our shift to a remote-first model has only strengthened and diversified our company culture, and we’re committed to career advancement, personal support, and a healthy work/life balance for everyone we hire.

You are an experienced senior strategist that enjoys leveraging well-informed brand and consumer insights to produce beautiful, yet functional digital products, services and engagement platforms. You understand the nuances and complexities of how a brand shows up across the digital landscape and can communicate that brand’s purpose in a way that’s authentic, inspiring and innovative. From driving loyalty and retention to launching new products and services, you understand how to leverage digital technologies to connect brands with their customers. You’re an excellent communicator and influencer that thrives in a fast-paced, highly-collaborative and multi-disciplinary team. You know your client’s business as well as, or better than they do - and know how to maintain vibrant and compelling client relationships that contribute to the bottom line.

What You'll Do

  • Lead the strategy workstream on 1-2 brand and digital client projects within an integrated, multidisciplinary client team
  • Design and facilitate client workshops, stakeholder and consumer interviews
  • Synthesize quantitative and qualitative research to generate meaningful and intuitive insights that drive creative concepts
  • Support (and sometimes lead) research into industry trends, competitive information, along with consumer insights to create and present concepts and recommendations in a compelling and impactful way to internal teams and senior level clients
  • When necessary, communicate ideas and concepts to internal or client teams through UX artifacts, including journey maps, user flows, IA diagrams, or wireframes — both as an individual and in collaboration with the team's designers
  • Be comfortable working on a singular account or iterative project for 1+ years in addition to intermittent shorter term engagements
  • Balance customer needs, client objectives and the requirements of the team throughout a project
  • Be able to work collaboratively with your team, but also operate autonomously and provide value throughout the entire project cycle
  • Partner with the account leadership team to build and deepen trusted relationships with clients
  • Partner with the Strategy Director on your team to support and contribute to the broader strategic direction across the team, including creating case studies and sharing internal knowledge, mentoring junior strategists and creating deeper relationships with clients

What You'll Bring

  • 5+ years of strategy experience which includes leading digital programs and engagement projects for large and small brands across a variety of industries
  • Experience with all phases across the design process, from discovery and design, into development and release
  • A broad set of strategic skills and experiences across digital user experience, digital content and information architecture, digital brand, digital marketing, mobile applications, social media and campaigns
  • Experience leading and supporting workshops with mid-to-senior level clients leveraging Design Thinking frameworks
  • Experience in successfully collaborating within large multi-disciplinary teams

Pay Range

  • The expected pay range for this position is $85,000-$110,000 for our base US Region 3*. We have three regional pay ranges that are adjusted for cost of living (US1 +15%, US2 +7.5%, US3 Base), learn more about our pay philosophy and cost of living adjustments *here.

What We Offer

Remote Work Environment

Great Compensation with Annual Reviews (Learn more about our Pay Philosophy)

Annual Profit Sharing

401(k) Matching with Immediate Vesting

Robust Medical, Vision, and Accident Insurance

Generous Paid Holidays and unlimited PTO


Monthly Wellbeing & WFH Stipend

Annual Professional Development Budget

Career Management and Leadership Training


A values-driven, integrated digital agency.