Ruby

Telecommunications
501-1,000 Employees
Portland
501-1,000 Employees
About
Ruby

Ruby supports more than 10,000 businesses with live virtual receptionist and 24/7 chat services. But the big thing we do is a hundred little things that help owners cultivate great relationships with clients—from first impressions to lasting loyalty.We’re like the modern version of a handwritten thank you note. Something you do because it’s the right thing to do, not because you have to. We give your clients the personalized service and interactions they deserve, making meaningful connections that help your business grow and thrive.From virtual receptionists that greet callers, transfer calls, take messages, book appointments and perform intake to 24/7 live chat specialists that engage website visitors, answer FAQs and transfer leads to your team—Ruby is the dedicated teammate that makes each conversation better for you and your clients.

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Job openings at 
Ruby
July 17, 2021
July 17, 2021
July 10, 2021
Benefits and Perks

Health and Wellness:

  • Health Insurance 
  • Flexible Spending Account (FSA)
  • Dental Insurance 
  • Vision Insurance 
  • Life Insurance
  • Disability Insurance

Financial & Retirement:

  • Charitable Gift Matching 
  • 401K Plan

Family and Parenting:

  • Maternity & Paternity Leave 
  • Family Medical Leave
  • Military Leave

Vacation and Time Off:

  • Vacation & Paid Time Off 
  • Paid Holidays 
  • Sabbatical
  • Sick Days
  • Bereavement Leave

Perks and Discounts:

  • Company Social Events
  • Free Lunch or Snacks 

Professional Support:

  • Professional Development
  • Tuition Assistance
  • Job Training
Leadership

Kate Winkler

Chief Executive Officer

Jace Thompson

Chief Financial Officer

Stephanie Copeland Weber

Chief Operating Officer

Funding:

$
38.8
M
Total Raised
2
Total Rounds
01/2015
Last Round
Values and Diversity

Foster Happiness

Rubys are a happy bunch, and we thrive on making others happy. Any interaction, however brief, is a chance to make a positive impression for our customers, so we put care into each detail, from the words we choose to our tone of voice. We believe happiness has a ripple effect: treat people with kindness, and they're likely to pass it on. And that approach builds loyalty and helps businesses grow.

Practice WOWism

We're about more than answering phones and chats—we're about creating amazing experiences. We take every opportunity to anticipate needs and provide solutions before we’re asked. Nothing gives us a bigger kick than surprising and delighting our customers and their callers. We consider “fine” a four-letter word. Our goal is “WOW!”

Create Community

When our customers win, we win. We understand what an honor it is for customers to trust us to represent their business, and we’re privileged to create positive first impressions with their callers and website visitors. We enjoy sharing our culture with customers, as well as hearing about their successes. Our customers view us as part of their team, and we view them as part of ours. We're in this together.

Innovate

We believe smart technology has the power to enrich personal connections, so improving and refining our service is a constant pursuit. If there’s a way to better the lives of our customers and help their businesses prosper, we'll find it. Our innovation is fueled by the ideas, dreams, and goals of everyone on our team—customers and coworkers alike.

Grow

Change inspires us and learning is a lifelong passion. We adapt, transform, and are energized by what lies ahead for our customers and ourselves. We’re risk-takers at heart, and each decision makes us wiser. In every choice we make, we’re driven by a desire to help our customers, callers, and coworkers flourish.

Location
Updated:
March 2021