First Tech Federal Credit Union

Applications Systems Engineer II

Job description

Description

The Applications Systems Engineer II, coordinates and ensures the successful implementation and support of applications, with a focus on Pega, proactively identifying and troubleshooting performance issues and functionality gaps.

Here's what you can expect from the job and what you need to be successful:

Job Duties

  • Implement, perform maintenance activities and support applications to optimize system performance and functionality
  • Handle and resolve user issues, troubleshoot applications in collaboration with support groups and assist in performing root cause analysis to identify solutions
  • Handle escalated user issues, as required
  • Administer testing and security controls based on infrastructure and application requirements, technical specifications and/or change control requests
  • Monitor and analyze IT metrics and use data to make process improvement recommendations, and implement as appropriate
  • Lead in and execute in the design, development, review and maintenance of clear and easily understood application and process documentation consistent with department standards
  • Provide day-to-day support for Pega applications, including troubleshooting and issue resolution
  • Monitor system performance, identify areas for improvement and provide recommendations as appropriate
  • Participate in on-call rotation to provide ad-hoc support outside of regular business hours to respond to and meet after-hours SLAs  
  • Maintain knowledge of, and implement, the latest Pega developments and best practices in day to day job duties

Essential Skills

  • Minimum 3 years’ experience in IT administration; support of on-premise and/or cloud-based services and applications
  • Minimum 1 year experience with Pega platform
  • Experience in managing and troubleshooting financial services applications and batch services
  • Experience with web-based and/or middleware applications administration, management and support is preferred
  • Familiarity with ITIL and release management concepts is preferred
  • Ability to perform root cause analysis and network performance tuning
  • Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
  • Ability to effectively collaborate with multiple business units, leadership and vendors to achieve organizational goals
  • Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
  • Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
  • Ability to foster strong relationships with internal and external stakeholders
  • Proficiency with RDMS - MS SQL / Oracle is preferred
  • Familiarity with SCRUM as a development method for Agile is preferred
  • Working knowledge of Microsoft Office Suite
  • Experience with successfully troubleshooting and tuning performance in Pega
  • Ability to work independently and collaboratively in a fast-paced environment
  • Minimum Education: Bachelor’s degree in Information Technology or related fields is preferred, or equivalent work experience
  • Certification/License: Pega/ITIL certification preferred

Location:   Hillsboro, OR 97124 | San Jose, CA 95134 | Rocklin, CA 95765  (HYBRID)

Target Compensation in Hillsboro, OR: $99k - $116k annually + annual bonus

Target Compensation in Rocklin, CA 95765: $108k - $128k annually + annual bonus

Target Compensation in San Jose, CA 95134: $128k - $140k annually + annual bonus

Benefits options include:

  • Traditional medical, dental, and vision coverage
  • 401K matching up to 5% per pay period
  • Accrue up to 17 days of Paid Time Off your first year of employment
  • 11 paid federal holidays
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What makes First Tech different? Click here to learn more!

First Tech is not currently offering Visa transfer/ sponsorship for this position  

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