Salesforce Architect

Job description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Salesforce Architect

As an SFDC Architect in the GTM Systems team, you will play a pivotal role in shaping the technical architecture and strategy for Salesforce implementations. You will collaborate closely with cross-functional teams including developers, business analysts, and project managers to deliver scalable and robust solutions that meet the unique requirements of our stakeholders. The ideal candidate will have a deep understanding of Salesforce platform capabilities, strong technical acumen, and excellent communication skills to effectively translate business needs into technical solutions.

About The Role (what You'll Be Doing)

  • Lead the design and implementation of Salesforce solutions, including customizations, integrations, and data migrations, to meet business requirements.
  • Collaborate with business stakeholders to gather and analyze requirements, and provide expert guidance on best practices and solution design.
  • Architect scalable and maintainable solutions that align with industry standards and adhere to Salesforce best practices.
  • Conduct technical feasibility assessments and provide recommendations for optimal solution architecture.
  • Define and document technical specifications, solution design documents, and data models.
  • Provide technical leadership and mentorship to development teams, ensuring adherence to coding standards and best practices.
  • Stay updated on the latest Salesforce features and technologies, and evaluate their potential impact on existing and future implementations.
  • Participate in tools evaluation demo and make sure to establish compatibility with the existing SFDC ecosystem



  • Minimum of 8 to 10 years of experience in Salesforce platform development and architecture, with a focus on Salesforce Sales Cloud, Service Cloud, and Community Clouds.
  • Prior experience of architecture design in the areas of Opportunity Management, Marketing automation integrations, Partner Communities, IAM, Financial Force, CPQ, Lead to Revenue, Cloud Marketplaces.
  • Proven track record of designing and implementing complex Salesforce solutions, including customizations, integrations, and data migrations.
  • Deep understanding of Salesforce platform capabilities, including Apex, Visualforce, Lightning Web Components, SOQL, and Salesforce APIs.
  • Experience with Salesforce development tools and methodologies such as Salesforce DX, source control, and continuous integration/continuous deployment (CI/CD).
  • Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
  • Ability to thrive in a fast-paced and dynamic environment, and manage multiple priorities simultaneously.
  • Familiarity with Jira and agile methodologies a plus

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$134,000 - $178,000 - $223,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.


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