Senior Product Manager, Invoices

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Square Invoices Front Door Team is dedicated to optimizing the customer experience for sellers that start with Square Invoices as the first step in their journey with Square. Starting with Home Repair & Services sellers, this team will streamline the invoicing workflow for them. We recognize the unique challenges and needs of this sector and aim to improve Square's functionality specifically for businesses in Home Repair & Services. As a Product Manager for the Square Invoices Front Door Team, you will play a pivotal role in shaping the direction of our invoicing and remote sales workflow solutions, ensuring they align with market demands and offer a seamless experience for both sellers and buyers in the Home Repair & Services industry.

Key Responsibilities

• Product Strategy and Vision
  • Develop and own the execution of product strategy for growing the front door audiences for Invoices (starting with Home Repair & Service) while aligning with broader company goals and strengths.
  • Define and communicate the multi-year vision for the Invoices Front Door Team, ensuring alignment with market trends and specific needs of Home Repair & Services sellers.
• Product Development
  • Drive the development of innovative and industry-leading invoicing products across desktop, mobile, and native platforms
  • Collaborate with cross-functional teams, including Design, Engineering, Product Marketing, and Data Science, to execute the product strategy.
• Leadership and Cross-Functional Collaboration
  • Lead and inspire a high-performing team fostering an environment that encourages creativity, efficiency, and a commitment to quality.
  • Influence key stakeholders across Square to align resources, intent, and prioritization with the goals of the Invoices Front Door Team.

Qualifications

• 8+ years of product management experience.
• A collaborative approach: You have a track record of driving alignment and delivering results with cross-functional partners.
• Vision: You’ve formed, gained buy-in, and driven key strategies shaping the multi-year direction of your team.
• Results: You have a proven track record of shipping simple, elegant products at scale.
• Efficiency: You have excellent organization and prioritization skills.
• Analytical skills: You have a great ability to absorb and apply data to your decision making.
• Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our customers. Able to push through obstacles, and ready to roll up your sleeves wherever needed.
• Communication: You’re regarded as an excellent communicator, both written and verbal.
• Customer empathy: You have experience shaping product direction and execution based on customer needs.
• You have experience working through problems with high ambiguity and without a definitive answer.
• You’ve developed industry-leading products that have gained a strong followership and product loyalty.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $180,000 - USD $270,000
Zone B: USD $171,000 - USD $256,600
Zone C: USD $162,000 - USD $243,000
Zone D: USD $153,000 - USD $229,600

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits