Values

Be Open. Be Direct. Show Respect.

We’re building an inclusive environment where thoughtfulness and honesty are valued, and showing respect is unconditional. We prioritize diversity, appreciate each other’s experiences, and avoid rushing to judgement.

Be the team you want to work with.

We team up so that we accomplish things that alone we could not. Our professionalism shows in our generous communication, customer focus, and commitment to accountability. We celebrate successes and lift each other up.

Own. Involve. Solve. Share.

This is how we get things done: with initiative, discernment, dedication, and transparency. We hold ourselves accountable for doing what we say we will, including teammates with a variety of outlooks and skills, sharing what we know and discover, and continually learning and improving.

Solve your customer's problem.

We live to solve tough problems, and it’s our mission to make our customers more powerful through software. We prioritize customer experience above our own comfort, work hard to earn and keep their confidence, and are dedicated to understanding and empowering them.

Community empowered. Empowering community.

We believe in giving back to the communities that we’re involved in: the open source ecosystem, our customers and business partners, and the cities and towns we live and work in. We are stronger, have better results, and move faster because we are engaged with people and organizations beyond our walls.

Diversity

Diversity, equity, and inclusion are at the heart of who we are.

Yes, diversity numbers matter. Yes, awareness matters. But we believe changing attitudes and behaviors make a workplace inclusive. Through a variety of grassroots efforts and formal training, we invest the time to engage with employees on a personal level to foster an inclusive culture.

Through our partnership with TechTown PDX, we’ve taken our ally skills workshop outside the walls of Puppet’s headquarters to both educate employees at our sister tech companies and train the trainers. As a result, more than 400 people have learned how to be an ally.

Our Portland office also features the Puppet Innovation Lab. In partnership with PIE (Portland Incubator Experiment), Puppet offers co-working space at no charge for PIE startups. These companies also get the benefit of advice and mentorship from Puppet employees. In selecting companies to participate, we prioritized those founded by people from systemically underrepresented populations in entrepreneurship, including women and members of the LGBTQ+, black, and Latinx communities.

From day one, Puppet’s founder embedded the value of inclusion into the company’s DNA. Our leadership doesn’t pay lip service. Every executive participates in ally skills training, and we offer ongoing opportunities for open dialogue about topics such as unpacking privilege.